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How to Ace a Walkthrough

Before you can clean a house for the first time you have to walk through it to see what is going on and figure out how long it will take you to clean. If you do this walkthrough with the client they can share with you their priorities. And you can share with them the packages you offer at your fairest price. 

Establish Credibility

In this course, you will learn how to establish credibility and build buyer confidence.

Learn how to ask the right kinds of questions that will close the sale and land you a new client.

Credibility
Establish Rapport

Establish Rapport

This course will teach you the psychology of why people buy.  Learn where in the house to stop and ask questions. Learn what types of things you need to pay attention to so the client knows you care about the same things they do. This shows you have their best interests at heart.

Choose Your Clients

This course will teach you how to look for clues that a job might not be a good fit for your company. Learn to walk away from the high maintenance customers, and choose clients that are a good fit for your business.

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Angela Brown, CEO Savvy Cleaner Training

This course will set the stage for the relationship you have with your clients from here through forever.

Set boundaries and teach your clients to respect your business the same way you respect their home.

If you do the walkthrough right, you will choose the best clients for your business starting today.

What is a Walkthrough?

Bidding the Job Ace a Walkthrough Savvy Cleaner Training

What is a walkthrough? It’s a job estimate for cleaning. It includes meeting the homeowner and taking a tour of their home to determine the scope of the job.

Word Tracks, Savvy Cleaner Training
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In This Section You’ll Learn:

  • Who Should Do the Walkthrough
  • How Long A Typical Walkthrough Takes
  • Pricing on the Walkthrough
  • Upselling on the Walkthrough
  • What to Wear on the Walkthrough
  • How Do You Know if You Got the Job
  • What Happens After the Walkthrough?

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From Text or Call to Walkthrough

You Got the Call Now What Ace a Walkthrough Savvy Cleaner Training Phone

You got a phone call or text from a prospect and they are pricing shopping. What happens next? Do you give them a quote right now or do you dig a little deeper?

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In This Section You’ll Learn:

  • What Pre-Qualifying Questions to Ask
  • What Clues to Listen For
  • The Risk of Giving Price Over the Phone
  • Booking a Job Without a Walkthrough
  • Locking Down the Walkthrough

Hints and Tips
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Make the Best First Impression

First Impressions, Ace a Walkthrough, Savvy Cleaner Training

Knowing how to arrive for the walkthrough will set the tone for your new client and the first impression you make.

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In This Section We’ll Cover:

  • How to Arrive for a Walkthrough
  • What Details You Need to Pay Attention To
  • What to Do When You Arrive
  • The Prep Work You Do Before the Walkthrough
  • The First Impression / Greeting
  • How to Break the Ice
  • How to Set your Ground Rules
  • Going on the Grand Tour

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How to Bid a Kitchen

Kitchen, Ace a Walkthrough, Savvy Cleaner Training

The more you know about the kitchen the easier it will be to plan the scope of work, frequency of cleaning, and upsells included in your bid.

Hints and Tips
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In This Section We’ll Cover:

  • Kitchen Care
  • Large Appliances
  • Small Appliances
  • Dining Area
  • Cabinets and Cupboards
  • Countertops and Tables
  • Kitchen Floor
  • Kitchen Knick-Knacks 

Word Tracks Savvy Cleaner Training
SOP - Standard Operating Procedures, Savvy Cleaner Training

How to Bid a Family / Living Room

Family Room Ace a Walkthrough Savvy Cleaner Training

The more stuff you know about the family room the better you will be able to serve your clients, their furniture, and electronics. You’ll also be able to set clear expectations about what you clean on a maintenance clean and what you clean on a deep clean.

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In This Section We’ll Cover:

  • The Client’s Furniture
  • Accessories
  • Media, Stereo, TV & Game Consoles
  • Knick-Knacks, Pictures, and Accessories
  • Deep Cleaning Upsell 

Word Tracks, Savvy Cleaner Training
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How to Bid the Home Office

6_Home Office Ace a Walkthrough Savvy Cleaner Training

The more you know about the home office the better you will be able to serve your clients and the sacred space where they do their work.

SOP - Standard Operating Procedures, Savvy Cleaner Training
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In This Section We’ll Cover: 

  • The Home Office Furniture
  • Electronics
  • Garbage
  • Paper Shredder
  • Certificates
  • Wall Art
  • Collections
  • Stacks of Paper

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Word Tracks Savvy Cleaner Training

How to Bid Bedrooms

Bedrooms Ace a Walkthrough Savvy Cleaner Training

When you learn to inventory your stuff, keeping track of its use and repairs become routine and you always have working equipment when you need it.

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In This Section We’ll Cover:

  • Beds
  • Bedding
  • Knick-Knacks
  • Dressers, Bureaus, and Drawers
  • Clothing in the Bedrooms
  • Collections in the Bedrooms
  • Drink and Food

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Bathroom Bidding Secrets

Bathrooms Ace a Walkthrough Savvy Cleaner Training

It’s critical to know what to look for in bathrooms when you’re doing a walkthrough because you can spend the bulk of your time cleaning them. Setting realistic expectations about what is done on a maintenance clean and what is done on a deep clean will keep you on track. 

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SOP - Standard Operating Procedures, Savvy Cleaner Training

In This Section We’ll Cover:

  • Master Bathrooms
  • Member Bathrooms
  • Guest Bathrooms
  • Icky Bathrooms
  • Tricky Bathrooms
  • Tiny Bathrooms

Word Tracks Savvy Cleaner Training
Hints and Tips

How to Set Realistic Expectations

Setting Realistic Expectations, Ace a Walkthrough, Savvy Cleaner Training

Knowing how to arrive for the walkthrough will set the tone for your new client and the first impression you make.

Hints and Tips
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In This Section We’ll Cover:

  • Setting Expectations
  • Alarm Code
  • Breaker Box
  • Fire Extinguisher
  • Escape Route
  • Emergency Contact
  • Family & Pets
  • Payments
  • Scheduling

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Meet Your Instructor

Angela Brown

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The House Cleaning Guru
CEO, Founder: Savvy Cleaner
Author: How to Start Your Own House Cleaning Company
Show Host: Ask a House Cleaner
Professional House Cleaner = 25 years
Experience Hours: 69,603

For more than 25 years Angela Brown owned and operated one of the largest independently owned cleaning companies in the Carolinas.

Her specialty lies in systems that let you work smart, not hard, while generating consistent bottom-line results. Her common sense approach mixed with strategy skyrockets cleaning companies past their competition even in saturated markets.  

Since 2016 she’s been training and consulting full time with clients in 31 countries and millions in revenue.

In this course you’ll discover why people pay thousands of dollars to work with her. And for a fraction of the cost you too can get results that will leave your competitors green with envy.

Disclaimer: Results vary based on willingness to learn and implement the systems.

  • No action = no results.
  • Scattered action = scattered results.
  • Massive action = massive results.

Buy With Confidence

100% Money Back Guarantee

End Contract if Neccesary - Preparing for the Worst Satisfaction Guarantee

Because I’ve made it my mission to bring this life-changing information into the cleaning world, I’m offering you my personal guarantee:

If you go through this course and implement the changes and find success then the Savvy Cleaner path is for you.

If for some reason, you’re unhappy with the course, and it doesn’t resonate with you, I’ll refund your money 100% in full for 30 days after your purchase.

Sound fair?

I don’t want there to be any barriers between you and the explosive growth you’re destined to achieve.

Once you understand how to reach the maximum amount of people in your market, in a way that builds authority, credibility and confidence, I know you’ll go out and contribute to the world at your highest capacity.

– Angela Brown

Before You Buy

Before you buy do you know about the memberships at Savvy Cleaner?

Each course we sell, although you can buy it by itself – is also included in two of our three memberships.

Click the pictures below to learn more about each.

Savvy Cleaner Training

Cleaners $39.99/month

Savvy Cleaner Business

Owners $69.99/month

Savvy Cleaner Network
both memberships 1 & 2

Cleaners & Owners $69.99/mo

*All prices shown in US Dollars. 

All memberships include group coaching to help you get your questions answered and let you learn in a supportive environment with others also going through the course.

All memberships include:

  • All the courses available in that membership to date.
  • Downloads (Worksheets, Flyers, etc.)
  • Word Tracks (Exact words to use on the job)
  • Setting Realistic Expectations
  • Group Coaching
  • Free Access to an entire library of cleaning related videos

Got Questions?

Get real-time answers from your instructor Angela Brown.

Master Class Group Coaching Sessions meet bi-weekly on Wednesday at 2:00 pm EST

* See Memberships for Details

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Join A Membership – Get On-Going Group Coaching

One-on-one consulting sessions with Angela Brown start at $1,000 per hour as she helps you find your blind spots and get your business back on track. And while this is not one-on-one coaching, we do have a VIP GROUP COACHING program included with your Savvy Cleaner Membership.

Spend an hour each month face-to-face in a limited VIP Group and ask your questions and Angela will answer them for you.

This is a great forum to ask questions about your growing business or questions you have about the courses you are studying.

Ways to Ask Your Questions:

  • Reply to the email you receive with the conference code
  • Click on the red question mark in the sidebars of your course
  • The Savvy Cleaner Network FB Group
  • Reply to any Savvy Cleaner email reminder
  • Show up live on the call

Our job is to help you do your job better.

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