Cancel Your Membership

You can cancel or pause your membership by following these simple steps.

Pausing Your Account

When you cancel your account it pauses it. You lose access to your account and your billing stops. You also lose access to your training courses and reference materials.

You can reactivate your account at any time by logging back in and turning the account back on, which will charge you again at the current pricing and give back your access to your courses.

Canceling Your Account

This means you never return to re-activate your account.

 

  • In the top right hand corner click on “My Account.”
Sign into your account
  • Sign into your account using the email and password you used when you created the account.
  • Click the login button
  • Once logged in go to Order History
  • NOTE: the layout of the options may change but find the button that says Order History
Click on Order History on your dashboard
  • The Order History will open and you will see a button that says View

 

  • Click on the button that says View.
Click on Order History on your dashboard
  • Find the Cancel Subscription Button and click on it.
Are You Sure You Want to Cancel
  • You will be given a warning that asks if you are sure you want to erase your account and all your progress.

 

  • If you are sure click on Okay.
Pending Cancellation
  • You will see a Pending Cancellation notice next to the order number.  
  • Make a note of this order number in the event that you ever need to reference it with us or your credit card company. 
  • The Pending Cancellation and Reactivation Subscription will be active until the Expiration Date listed on your account.

On the expiration date the pending cancellation turns to a final cancellation.

  • If you are sure click on Okay.

That’s it. Your account will be canceled and you won’t be billed anymore.

You can rejoin at any time by logging back into your account and following the instructions.

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