FAQ (Frequently Asked Questions) for Savvy Cleaner Courses are these:
Table of Contents
What Do The Pinwheels Mean?
The pinwheels suggest the degree of difficulty ranging from easy to hard.
I Forgot My Password. How Can I Find out What It Is?
On the login screen under the password field, click on “Forgot my password.” We will email you a link to the email address associated with your account. Click on the link in the email and it will take you to a screen where you can reset your password.
Is Your Website Secure?
Yes. All personal data transmitted to our website uses Secure Sockets Layer (SSL). SSL is a protocol that creates a secure connection between a client and the server when transferring information. SSL works by using a cryptographic system that uses two keys to encrypt data. This protects your name, address, credit card, and all other personal information in transit.
To verify, look in the bottom right-hand corner of this website for the site secure logo. It will have the words SavvyCleaner.com on it and the current date.
Do I Need Any Special Software to Take This Course?
Nope. You don’t need any special software to use our online house cleaning training classes. You just need a web browser and a connection to the internet.
We support Internet Explorer 7.0 and higher, Firefox 2.0 and higher, Apple Safari 3.0 and higher, Google Chrome, Opera and most other browsers. There is no software to download and nothing saved to your hard drive.
How Does Savvy Cleaner’s Training Compare to Other Courses?
Quite frankly we couldn’t find anything similar on the open market which is why we created this. It would have been way easier to partner with someone offering what we want to teach and just be an affiliate. This way we wouldn’t have to reinvent the wheel.
So we don’t believe apples to apples there is anything quite like what we offer at Savvy Cleaner Training.
Can I Just Buy One Course?
Yes. You can buy what you need. Many homeowners have purchased the “How to Clean” course without joining the inner circle and becoming a member, or becoming certified in residential cleaning.
That said, if you are in the cleaning business you’ll get a far greater value if you join a membership and gain access to all the “available now” courses, group coaching, and network support, at a fraction of the cost of a single course.
Can I Apply One Course Now to Certification Later?
Yes. Any a-la-carte courses you purchase are stored in your account and you have access to them forever. If at a later date you decide you want to join the Savvy Cleaner Network and complete your certification, courses you own can be reviewed and count towards your certification process.
Are the Paid Courses the Same as the Free Content?
No. While there is a lot of Savvy Cleaner content on the open market the courses are different. If you’ve been following us on YouTube, iTunes, Facebook, Instagram, Stitcher, SoundCloud, Reddit, Quora, our blogs, websites, RSS feeds, Linkedin, webinars, iHeart Radio, Google Play, Twitter, our live seminars, public speeches, Amazon, private or group coaching you are familiar with the fundamentals we teach.
We’ve utilized all of the available channels to test our content get feedback from other professional house cleaners, homeowners, and Airbnb Hosts who hire cleaners.
The courses we’ve put together are the best of our content reformatted in a way that cleaning technicians can use.
We’ve also educated your clients on upsell packages so you don’t have to re-educate them on the importance and necessity of hiring you for extra work.
What is Trackable Learning?
Trackable learning allows you to save light-years off the learning curve when you hire and onboard new staff. Most cleaning companies fall apart when the owner trains the first new hire. The new hire trains the next hire, and they train the next. Each trainer adding its own spin and shortcuts. Before long the third or fourth cleaning technician is taking shortcuts and not doing what the owner trained the lead. And without trackable learning, you have no idea what your employees know.
With trackable learning, you simply onboard each new hire with their own Savvy Cleaner account. They learn the exact same training you learned. And the exact same training as all your other hires and you can track their progress as they complete courses.
There are quizzes at the end of each course to verify the employee has learned and understands the lessons.
The course completion is their employee digital file that shows they have completed their i-learning.
How Do I Sign Up My Employees?
Go to https://savvycleaner.com/join and pick the membership you want to enroll them in. Scroll to the bottom of that membership and then pick the package that works best for your team
What If It’s Not In My Budget?
Of course, it’s not in your budget. Neither are children, or ex-spouses or getting the leak in the roof fixed or replacing the muffler that fell off the car and especially not training to solve cleaning business problems. But if you invest the money and learn how to solve the cleaning business problems now, you will have a budget for all the other unexpected stuff that comes up in your life.
NOTE: Research and development and business education are common business expenses and can be deducted along with your other tax deductions.
Can I Sample the Courses Before I Join?
We do offer a 100% satisfaction money-back guarantee for 30 days after you join. If you jump in and take a few courses and decide the program is not right for you we will gladly refund your money within 30 days of purchase. This no-risk offer allows you to keep any certifications you’ve earned during this time.
Do You Offer Payment Plans?
Yes. Instead of one large lump sum of thousands of dollars, we’ve broken down the membership fee into small monthly installments so you can pay as you go. This is the same as a monthly payment plan and makes it affordable to house cleaners just starting their business journey.
What If I’m Not Good at Technology?
Finally, this is the course you’ve been waiting for. Not being good at technology is what fuels Savvy Cleaner. We are house cleaners by trade – not techno nerds. Technology is hard for us too. We’ve researched over 133 learning management systems, plugins, programs, and software to find the easiest, most straight forward platform to present these insider secrets.
And we’ve hired a team of people whose job is to make this the easiest learning system on the planet for house cleaners.
Can I Take The Courses if I Don’t Have A Computer?
Yes, our programs are responsive and can be viewed on any device. Android or IOS, smartphone, tablet, laptop, or desktop. We designed the courses with your convenience in mind.
Can I Take The Courses On My Own Schedule?
Yes. The courses are set up so you can go at your own pace. When you purchase a course a-la-carte you have lifetime access to it. And if you access a course through membership, you have access to the course 24/7as long as you have a current membership.
How Long Will It Take Me to Complete the Courses?
Each course is divided into sections. Each section contains lessons. Each lesson varies in length and has a suggested time for completion.
This is based on the average reading time of a 5th-grade reading level so you can plan your learning sessions. But you can go as fast as you like.
There are no time limits to slow you down.
How Long Do I Have to Complete the Lessons?
Once registered for a course, you have unlimited access to the courses 24/7. You can go at your own pace. You will access your account with your email and a password. You can log in at any time, on any platform and go through any and all the courses.
- Use them as a reference.
- Revisit any subject at any time.
- Download forms, checklists, employee handbooks etc. As you need them. – Always current, always up to date.
Do I Need to Save My Work?
Nope. Our program does it automatically for you. As soon as you register, your information is automatically saved in your profile. Then, as you complete pages in the course, your work is also saved. This means that you can stop anytime you want and resume again later. You can even take the class from different computers! Our online house cleaning training courses are designed to make the learning experience as smooth and easy as possible.
What If I Don’t Understand What I’m Learning?
We’ve created the Savvy Cleaner Network for this very reason. This is a private Facebook Group where you can jump in and ask questions about the course, network with other Savvy Cleaner Trained and Certified members and get your questions answered with help from your peers.
What If I Have a Question About My Course?
In the sidebar of every lesson there is a red question mark. You can click on that red question mark at any time to ask questions. The questions are sent to our customer service department who are trained to help you and get back to you with answers. Because we are a global company, this option is available to you 24/7. And the answers will be resolved in the order in which they are received.
What Certificate Delivery Options Do I Have?
Your certificate is automatically generated once you have completed the certified courses. You can save a copy as a .jpg or .png or .pdf file. You can print it for your portfolio or save it to your hard drive to use on your website or social media to boost your credentials.
What Happens If I How Long Does My Certification Last?
As long as your membership is Active Savvy Cleaner will be able to verify your learning and certifications in our learning hub. If you close your account we no longer have access to your records.
What If I Leave and Later Want to Rejoin?
You can rejoin at any time. If you rejoin the program and before your paid membership expires (at the end of your payment month) and before your records are erased, you can reinstate your membership without an additional surcharge. This will allow you to keep your course status in good standing.
Once your membership has expired and the learning library doors have closed, you will have to pay the rejoining fee, (if applicable) the current joining fee, and start the courses over from scratch.
Are You Worried People Will Steal Your Content?
No. We have registered all of our content and canonical links through the search engines. When people steal our content and repost it, it flags the search engines as plagiarism and the offending parties can get their websites blacklisted.
Should someone screenshot and share paid information free of charge – that is stealing, or bootlegging. Stealing is not endorsed or supported by Savvy Cleaner. If it comes to our attention that someone has stolen and repurposed information from our courses they will be removed and banned from all Savvy Cleaner Networks, Facebook Groups, Programs, Email lists, Education tracts, and Business Listing Sites.