Toxic Employees as House Cleaners? Toxic Employees Edition How Do You Deal With Toxic Employees? (Your Answers) Toxic employees will bring down your whole company. Hire for attitude, train for skill. Screen for toxic employees. It’s better to find out before you hire them. Dealing with problematic customers is tough enough, you don’t want to also have to deal with difficult employees. Talk to them in private. Tell them what you expect and hold them accountable. If they need professional help, help them get it. Train your employees in the behaviors you expect. Make it part of the job. #WorkSmartNotHard Quiz of Next Week & Next Weeks Newsletter Topic: Tweet me your best answer @SavvyCleaner Do You Have Toxic Employees? Here Are The Signs They intimidate and belittle other people. This is you, your clients and your other employees They find creative ways to avoid work. The work they do is sloppy and they often have a careless attitude about their work performance. They gossip about family, friends, coworkers, clients, you etc. Entitlement is a big issue. They feel like everybody owes them something they haven’t earned. Criticism and judgment are common elements to look for. Nothing is ever good enough for toxic employees. Micromanagement of the way you run your company or the way other employees work. Unless they are the manager and were assigned this task, it gets on everybody’s nerves. They are constantly late for work – and usually, have huge dramatic reasons why. More Signs: Problem Creators or Problem Solvers? 9. They complain about their health issues. (Health issues in house cleaning are a big deal because your job depends on your health.) I’m talking here about random weird issues that don’t pertain to the job and can’t be validated with doctors notes. Hypochondriacs that are sick over everything. If it’s valid, it needs to be dealt with, but if its sickness just for the sake of being obnoxious, it’s toxic. 10. Lies. Be careful of lies. Little lies lead to bigger lies. They might start out knocking down another employee to boost themselves, and their untruths often end in embezzlement, theft, and extortion. Watch for a pattern of lies – it’s very toxic. 11. They’re victims of anything and everything. They believe everybody is out to get them. And tolerating this behavior is exhausting and will suck your energy dry. 12. The glass is always half empty rather than half full. When given the opportunity, they choose the negative side of everything. Also exhausting. 13. They don’t know how to budget their money and are always hounding you for an advance. 14. Disorganization is their norm. They show up unprepared to jobs missing equipment and supplies or their equipment is broken and the forgot to report it. 15. They get mad easily and fight with coworkers and clients. Ask a House Cleaner – Don’t Hire Toxic Employees “I run a business not a battlefield.” This is a talk I give all my new hires. “We don’t tolerate fights, strategizing against others or surprise attacks. If you can show up to work on time, be part of the team, do your job and play nice, you have a job. But we don’t tolerate gossip, sniveling, narcissism, nit-picking, sarcasm and bullying. We clean houses. That’s what we do. We serve our customers and we deal with their challenges. We do not create our own internal challenges. That is counterproductive. Our business is a safe, healthy and happy place to work. This means emotionally, physically, and professionally. We all leave our personal troubles at home when we come to work. And we all have personal troubles. We do not worship one employee over another here – we are all equal here. Nobody gets preferential treatment. If you don’t get along with somebody, you need to come to me and tell me why and give me a solution to fix the problem. It ends there. You don’t share that information with any other members of the team. Any problems with other teammates need to be brought to my immediate attention and no one else. At this job, you get paid for your work. Your bonuses are based on your attitude and team spirit. What I’m looking for are smiles, high fives, fist bumps, and cheering other teammates. We are all better together than we are alone. Think of the people that work here as your best friends, not your enemies. I have a zero tolerance policy for toxic employees. And if I have to let somebody go – I will do it to protect the team. I won’t make a big deal of it, and I won’t explain it to the group. If you ask me, I’ll just say “Train Station” that means they got off at the last train station and the train moved on without them. Do you understand my rules? Do you have any questions about this policy? Is there any reason you can’t follow this policy? Great, Sign here that you understand the policy and that you agree to follow the rules. I’m going to make a copy of this agreement for your employee file. Would you like a copy to take home with you?” Bam! Now everybody knows the rules. Social Media – Toxic Employees Leave Clues Social media is a gift for employers. A quick glance through a potential hire’s Facebook feeds you can give you a good idea of the type of person you are about to hire. Do they have positive quotes? Do they have family pictures? Are they supportive of others? Do they have an upbeat personality? Do they have a healthy sense of humor? Or, are all the pictures selfies? Are they negative or do they bash other people verbally? Do they complain about senseless stuff? Do they have a victim mentality? Did the world do them wrong and they’re out to get even? Before you hire toxic employees – ask for their social media connections. Look at them all. (Note: Your clients who allow these house cleaners to come clean their homes will be surfing their social media pages too. The information on a potential new hire’s facebook or twitter feed is a reflection of you and your company. No, you can’t control potential employee posts, but you can control who you hire.) Time-Saving Hack of the Week – Choose Joy Attitude is contagious. That goes for a positive or negative attitude. So which are you promoting? If you are a great leader, you will transfer whatever mood you are to your team. It’s usually an unconscious thing. Your employees pick up the vibe you’re sending and they pass it along to your customers, coworkers and ultimately their family. Then they bring it back to work – and you have to deal with their attitude, compounded with your own. So are you sending a vibe of positivity or negativity? Hint: An attitude that fosters negativity, sickness, problems, and complaints – attracts more of the same. Repairing those problems after the fact is a huge time waster. Prevention saves you time. When you are sick with a cold or the flu – you feel bad. And you know you are contagious. And you call in sick or keep your distance from people because you don’t want them to catch what you have. But unless you are aware – you will not recognize a bad attitude as feeling bad. Yet you’re still contagious. Here’s a huge time-saving hack for your business. Every day before you show up for work – reset your attitude. Decide to leave personal problems at home. Leave health problems at home. Isolate problems at work from the rest of the team. This means to confide in a therapist or a mastermind group. Don’t dump your general business problems on your employees. Unless your employee is directly involved in a particular problem, it’s your problem, not theirs. Tell yourself “Today is Better” and then make today better than yesterday. That is contagious. If you radiate positivity, health, happiness, encouragement and support – guess what you are going to get in return? You guessed it. What’s going on with Angela? Vacation Planning I take three weeks vacation a year. One in January, one in July and one in September. The one in January is a business conference I attend every year with some of the highest level masterminds in the country. We spend a week networking, troubleshooting and spinning ideas. The purpose is to challenge ourselves to excel. This vacation is in two weeks at a five-star resort in Miami. I’m super excited about attending this year. The second-week vacation in July is with my immediate family. Mom, Dad and all my 19 brothers and sisters and their spouses and all their kids. We usually meet in the mountains of Oregon and camp out in tents under the stars. We sit around the campfire at night singing with guitars. The days we spend tubing down the river or playing frisbee games. The purpose of this trip is to reconnect, to catch up and to take a break from daily life. The third vacation is a private trip out of the country with my husband. We go to exotic locations like Lake Como, Paris, Munich, London, and Venice. Then we find quaint little hotels or bed and breakfasts off the beaten path. We both love photography and so we go armed with 10 cameras between the two of us. The purpose of this trip is to chill, to reconnect with each other and to have the time of our lives. When Is Your Vacation? It’s easy as a small business owner to get caught up in the daily grind. We wear many hats and we take care of everybody else first. Sometimes we pay ourselves last or not at all. And we rarely take vacations. Let’s change that this year. You are in business for the obvious reasons like making money and providing for your family. But with that comes the freedom to be in charge. So be in charge. This year pay yourself. Schedule and take your vacations. Recharge your batteries and hit the reset button. When you return you will be a better boss. This is your business and your life. Make it count starting today. Don’t ever miss a copy of this newsletter. Have it delivered each Saturday to your inbox.