Customer service is a challenge when you don’t set professional boundaries with clients. There is a fine line of serving and being taken advantage of. Learn how to be friendly without allowing your clients to get too comfortable. Learn how to create your schedule so it serves you and your clients.
Customer service is a must for any business – but it’s where most house cleaners fall apart. Many house cleaners and maids don’t know how to set professional boundaries with clients and they get pushed around and taken advantage of. Here you will learn how to be friendly without allowing your clients to get too comfortable. Learn how to create your schedule so it serves you and your clients. Learn how to manage house cleaning emergencies.
Customer Service with Client Privilege
Part of your branding is how your cleaning clients feel about you. Do they like you? And do they trust you with their secrets? Here’s what you need to know about client confidentiality – it can make or break your business.
Customer Service – Working Around Pets
Are you allergic to pets? Many house cleaners are. 63% – 90% of cleaning clients have household pets. Here are some tips to help you survive the bloodshot eyes and stuffy nose.
Cameras & Home Security
People take their home security very seriously and you should too. Learn how to protect house keys, alarm codes and recognize all sorts of hidden cameras. Don’t get caught off guard by being unprepared.
Should you accept tips from a client? What about clothes and concert tickets? How do you know if these things are gifts or barter? (Trade stuff for cleaning?) Should you give your clients birthday or holiday gifts? Everything you need to know about gift giving between you and your clients.
Customer Service Through Effective Scheduling
Hooray, you’re the boss. You get to set all the hours and take off as much time as you like…well, not quite. here is the most efficient way to block out your schedule so you have the flexibility you need while serving your clients.
House Cleaning Emergencies – Good or Bad Customer Service?
What is a house cleaning emergency? Are you required to respond? Here’s what you ned to know so you won’t be caught off guard when you get this call from one of your best clients.
Calling in Sick
Being sick is not your fault. But lots of irresponsible house cleaners before you have ruined the “calling in sick” option for you. Fact, you will get sick. Here’s how to stay professional and keep your clients when you have to “call out.”
Travel Time & Time Off
When you are the boss and people are counting on you – do you get to take time off? If you do, will you still have customers when you come back? Find out how to plan your own vacations without disrupting your business.
Customer Service – Working Around Children
Is it okay for kids to be around while you are cleaning? Who is responsible for watching them? What if they get into your cleaning supplies, or if they dump a box of cereal on the floor right after you cleaned it? Do you have to clean it again? Here are some rules you need to set up front and early.
It sucks when a customer complains. But what you can learn from the complaint can improve your customer service – and you can ace this business.
Do you have a satisfaction guarantee? Do you have to give the money back if the house was extra messy and you ran out of time before you finished cleaning? Here is what you need to know about guaranteeing your work so you don’t lose money.
Customer Service – Working With The Elderly
Elderly people require special attention. And cleaning is not a “one size fits all”. Here are some common sense changes you need to make when cleaning around seniors.