Customer service is all the ways Savvy Cleaner and Angela Brown – The House Cleaning Guru, recommend you take care of your house cleaning clients. It’s an attitude that provides understanding with firm established boundaries.
Transfer confidence from the first greeting, phone call or job estimate.
Confirm that your house cleaning clients know what to expect from you.
Create a safe place where clients can share any needs, changes or special requests.
Alert your client to any changes in cleaning, cleaning supplies, rates, time off, or personnel changes, you may have on your end.
Provide exceptional service, every single time you clean.
Guarantee your work with a 100% satisfaction money-back guarantee. Use your worksheets to validate your guarantee.
Your personal toolbox should include a smile, great posture, eye contact, and a firm handshake. These are all part of your excellent communication skills.