New Stuff This Week 09-23-2024 at Savvy Cleaner – Here are the latest programs, member spotlights, cleaning certifications, and giveaways.
Training & Certification Courses This Week
WOOT WOOT! Check out who is plowing through their learning courses this week. Clients want to know that their house cleaners are involved in continual learning. High Five to those listed below.
Are you constantly dealing with frustrated clients and unsure how to handle their complaints? As a cleaning business owner, nothing stings more than an unhappy customer—especially when it feels like you’ve done everything right.
Client complaints can disrupt your day, damage your reputation, and even cause you to lose business. The worst part? Many complaints can be avoided or handled swiftly with the right approach. Without clear strategies, you’re left feeling overwhelmed and uncertain about how to turn complaints into opportunities for improvement.
Join me for a 2-hour masterclass where I’ll reveal the proven methods I’ve used over three decades as a professional house cleaner to address and resolve client complaints effectively. Learn how to manage difficult situations with grace, keep clients happy, and maintain a stellar reputation.
Ready to turn complaints into compliments? Secure your spot in this game-changing session and elevate your customer service skills to a whole new level!
The easiest training and certification program on the planet for house cleaners and maids. Memberships include courses, group coaching and network support.
00 Why Credentials Matter
Emmalita Low, Earths Touch Cleaning, Wittenberg, WI
00 Money Mindset
Crispin Almaraz, Cleaning Technician, Kelowna, Canada
01 Is Cleaning Right for You?
Crispin Almaraz, Cleaning Technician, Kelowna, Canada
02 Getting Started Basics
Silvia Beltran, LP Professional Cleaners, California, MD
03 Worksheets and Checklists
Kimberly Best, Cleaning Technician, Brooklyn, NY
Heather Wigden, Higher Standard Cleaners, Penn Yan, NY
04 Pricing Basics
Thais Scheffer, Cleaning Technician, New Bedford, MA
05 Employee Handbook
Nicole Willbrant, Peachy Clean Home and Office Cleaning, East Greenbush, NY
06 How to Choose a Territory
Jessica L. Greenberg, No Mess Jess Cleaning Services, Youngsville, NC
07 Chemical Safety
Dennis Quach, Cloverly Cleaners, LLC, Monrovia, CA
08 Personal Protective Equipment
Dennis Quach, Cloverly Cleaners, LLC, Monrovia, CA
09 Eco Cleaning Supplies
Dennis Quach, Cloverly Cleaners, LLC, Monrovia, CA
10 Sponges, Cloths, and Paper Towels
Jaclyn Waschko, Cleaning Technician, Sugarloaf, PA
11 Equipment Cleaning and Sanitization
Dennis Quach, Cloverly Cleaners, LLC, Monrovia, CA
12 How to Ace a Walkthrough
Jessica L. Greenberg, No Mess Jess Cleaning Services, Youngsville, NC
13 Maintenance vs. Deep Cleaning
Dennis Quach, Cloverly Cleaners, LLC, Monrovia, CA
14 Upsells and Special Projects
Amanda Kelly, Cleaning Technician, Bloomfield, Canada
15 How to Clean a Toilet
Kimberly Best, Bescobar LLC, Brooklyn, NY
Maria Gabriela Robbins, JC Power Cleaning Services LLC, El Cajon, CA
16 Hiring Right
Nicole Willbrant, Cleaning Technician, East Greenbush, NY
17 How to Dust Like A Pro
Dennis Quach, Cloverly Cleaners, LLC, Monrovia, CA
18 How to Build a Website
* How to Build a Website is a course that walks you step by step through WordPress, plugins, themes, uploading and resizing images, buttons, blocks, publishing blogs, and more.
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