Your Instructor For This Course is Angela Brown
Courses by Angela Brown
- Getting Started Basics
- How to Ace a Walkthrough
- Billing and Collections
- How to Get Referrals
Your Course Instructor – Angela Brown
Angela Brown didn’t start out The House Cleaning Guru. She started out a farmer’s daughter and the 4th oldest of 19 kids who were home schooled. Not part of the cleaning story at all – except for this note: When you’re from a family of 21 people (19 kids and Mom and Dad) you have to be resourceful. You have to do more with less. And every opportunity demands you to be creative, patient, and flexible. With those skills you deal with whatever happens next – and that is the foundation on which Angela built her cleaning empire.
Angela’s Cleaning Story Begins
The cleaning story for Angela starts as a waitress at Harpers restaurant in Charlotte, North Carolina in 1991.
A fellow waitress was cleaning houses on the side and begged Angela to come join her.
Angela lasted exactly one day in cleaning when she learned (for a bunch of unlucky reasons), she was better working alone. So, she started her own cleaning company the next day.
She didn’t know anything about running a business. But she had a “can do” attitude and a willingness to try and fail that made people want to help her. She made some ugly flyers printed on plain white paper, and scrounged around for some cleaning supplies. And she was off to the races.
Who Has The Skills I Need?
Angela’s philosophy was always “don’t reinvent the wheel.” She often asked “who has the skills I need? Who has the information that will get me to the next stepping stone? How quickly can I learn and fails so I can succeed?”And her mantra became “fail often to succeed sooner.”
Already a member of Toastmasters International, Angela scheduled her cleaning around meetings. This meant she could hone the skills that would make her the master of walkthroughs.
Janet Mackley a successful small business owner of 17 years, became Angela’s personal small business coach. She taught her things like profit and loss statements and how to create boundaries with clients. And how delivering a consistent product with measurable results will set you ahead of your competition.
Within three months of diving head first into cleaning Angela went full time. And she said goodbye to the waitstaff job, once she maxed out her cleaning schedule.
Now it was time to raise prices and hire a team.
Running a Business Includes Sales & Marketing
Growing a cleaning business BEFORE Google was a challenge. (Well, even before YouTube, Podcasts, social media and Facebook groups.)
The internet was new, home computers were just coming into vogue. And small cleaning companies didn’t have websites yet. There was lots of trial and error and it all came down to sales and marketing – whichout which, you have no business.
Where do you get new clients? How do you overcome objections with confidence? How do you provide real value and customer service beyond the obvious cleaning?
Angela did a deep dive into the psychology of sales and trained under Jeffrey Gitomer (Author: The Sales Bible) as her personal coach to learn the subtle nuances of “the rest of the business.”
The Compound Effect of Success
Why does the system work this time but not next time? What is different? What changed? Did the customers change? Are the employees changing steps in the process? Did the cleaning solutions we use change? Why are we getting different results? Every new question demanded an answer and a tweak to the solution.
Success coach Darren Hardy (Owner: Success Magazine) was Angela’s next mentor with ways to motivate yourself and your team. He preached the compound effect. It means doing small and consistent things that have a cumulative and profound effect on your business.
By 2002 she had a well-oiled cleaning program and a reputation in the Southeast USA for best benchmarks in cleaning.
Before social sharing and even ratings and reviews, companies hired Angela to go onsite and teach her systems to their teams.
The next two decades were training and troubleshooting cleaning scenarios across 31 countries. All while running her own cleaning teams back at home.
The process sounds fantastic but it was far from that. It was crude, and clunky and there was lots of chaos and drama along the way.
“Don’t get me wrong, there are fantastical moments in the daily grind of owning a cleaning business.
But there are also headaches, nightmares and premature grey hair.”
– Angela Brown
Reinvention to Survive
Reinvention is a necessity in any business and it’s also true in cleaning. If you are in business long enough you will reinvent your teams, your systems, and your skills as you scale up or down.
And Angela found herself in reinvention mode at least a dozen times. Over the years she got married, moved, closed businesses down and started up businesses in a new area. She reinvented teams, systems and procedures. All the while learning and pursuing new skills to compliment her cleaning empire.
The Turning Point that Changed Everything
The biggest turning point for Angela was in the summer of 2015 when a troubled relative showed up on Angela’s door.
She was a self-harming, destructive, lying, stealing, violent, addicted teenager that needed a place to stay and 24/7 monitoring and care.
Angela and Pat welcomed the girl into their home. Not knowing she would dismantle their lives, home and business piece by piece.
The short version of that roller coaster ride opened another door for reinvention. Angela pulled in the reins on travel, consulting, and cleaning. The balance of managing a team, clients, and business took a side step, while she channeled all her energies into trying to save a life. And right at a time when Angela had never been in higher demand.
When Life Gives You Lemons – Learn Technology
The need to be available 24/7 meant working from home for a while and that meant embracing dreaded technology. It also meant that with the power of the internet she could train house cleaners online.
Technology means there can be books, podcasts, and blogs. There can be training and certification, product reviews, contests, and social media. Even Facebook Groups…and Savvy Cleaner was born.
Hello Savvy Cleaner
In December 2015, Angela sold her cleaning business and pivoted to an online training company that opened its doors January 1, 2016.
What you are about to experience next is Savvy Cleaner. It’s a composite of street smarts and book learning. It’s real world trial and error. It’s the nitty-gritty, in the trenches with employees and customers Angela went through to get here today.
As your instructor she gives you the nuts and bolts she’s been teaching, tweaking, and testing for the last 29 years.
You’re getting the best of the best. The tried and proven-to-work methods designed to save you years off the learning curve, and turn you into a savvy cleaner.
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