Essential house cleaner procedures keep employers, employees, and customers on the same page for ongoing cleaning services.
Screen Customers Before Dispatch
If work is required inside the home, confirm at the door that no arriving house cleaners and maids ill or in quarantine. Confirm at the same time that no members of the household are ill or in quarantine.
If upon arrival you realize that someone inside the home is ill or in quarantine, or you have other reasons to believe the conditions are unsafe (e.g. a large number of people in the home) exit the premise and call your supervisor to report. Follow your Company protocols for work that may be completed outside the home or premise.
Maintain Social Distancing While Cleaning
While inside the home, maintain an appropriate social distance (six feet) with customers to reduce the risk of transmission. Do your best to avoid unnecessary touching of surfaces within the home – coronavirus can live on surfaces for up to 72 hours or more.
Change Clothes Between Visits if Compromised
Under normal circumstances, you shouldn’t need to change clothes between visits to homes. Keep a change of clean clothes in your vehicle in case there is some incident that occurs during a visit, such as a customer becoming ill or coughing on you. All incidents should be reported to your supervisor.
Voice Your Concerns
If you feel working within the customer’s home would make you unsafe, voice your concerns to your supervisor and ask for alternative work. Unsafe working conditions should be documented and your conversation with your supervisor should be documented as well.
Safety Equipment Should Be Provided by the Company Owner
Hand sanitizers should be used frequently before and during and after your visit.
Safety eyewear can be used to discourage eye touching. Safety eyewear worn in a home should be sanitized before entering and after leaving.
Disposable Gloves Should Be Worn While Cleaning
Employer protocols should include criteria for safe work operations, rescheduling of work, and technician protections.